INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How do I choose the right size?

We recommend carefully checking our detailed size chart before ordering. Each bodysuit has specific measurements listed. If you’re between sizes, we suggest sizing up for maximum comfort.

How long will my order take to arrive?
  • Standard Shipping: 8-15 business days
  • Express Shipping: 3-7 business days
How to Track my order?

Visit our Track Order page and enter your order number or account details to view your order’s current status.

What is your return policy?
  • 30-day return window
  • Items must be unworn and in original condition
  • Full refund or exchange available

Please refer to our Returns and Refunds page for more detailed information.

How do I initiate a return?
  1. Log into your account
  2. Go to the Orders section
  3. Select the item you wish to return
  4. Follow the online return request process
  5. We’ll guide you through the next steps via email
How should I wash my Intimelace bodysuit?
  • Hand wash in cold water
  • Use mild, delicate detergent
  • Avoid bleach and fabric softeners
  • Hang to dry
  • Do not iron directly on lace
What payment methods do you accept?
  • Major credit cards (Visa, MasterCard, American Express)
  • PayPal

Have questions about Intimelace? Please fill out the contact form below or email us at support@intimelace.com. We’ll get back to you as soon as possible.

Business Hours:
Monday-Friday
9:00 AM – 6:00 PM (GMT+8)

Response Time:
Within 24-48 hours

Business Address:
Room 401, No.17 Huasheng North Road, Xicheng Industrial Zone, Renhe Town, Baiyun District, Guangzhou, Guangdong 510000, China

CONTACT US FOR ANY QUESTIONS