1. Return Eligibility

1.1 Timeframe

  • We accept returns within 30 days from the date of delivery
  • The item must be unworn, unwashed, and in its original condition
  • All original tags must be attached

1.2 Non-Returnable Items

The following items cannot be returned:

  • Intimate items that have been worn
  • Items without original tags

2. Return Process

2.1 How to Initiate a Return

  1. Log into your account on intimelace.com
  2. Select the item you wish to return
  3. Complete the online return request form
  4. Wait for return authorization via email

2.2 Return Shipping

  • Customers are responsible for return shipping costs
  • We recommend using a tracked shipping method
  • Include the original packing slip and return authorization number
  • Returns without authorization may be refused

3. Refund Processing

  • Refunds are processed within 5-10 business days after receiving the returned item
  • Refunds will be credited to the original payment method
  • Shipping costs are non-refundable

4. Exchange Policy

4.1 Size and Color Exchanges

  • Exchanges for different sizes or colors are available
  • Must meet the same conditions as returns
  • Additional shipping costs may apply

4.2 Exchange Process

  1. Request an exchange through your account
  2. Select the new size or color
  3. Pay any price difference if applicable

5. Damaged or Defective Items

5.1 Reporting Issues

  • Inspect your item upon delivery
  • Report any defects within 7 days of receiving the package
  • Provide clear photos of the damage or defect

5.2 Defective Item Handling

  • We will cover shipping costs for genuinely defective items
  • Replacement or full refund will be provided
  • Defects must be related to manufacturing, not wear and tear

6. Contact Information

For any questions about returns or refunds:

  • Email: support@intimelace.com

7. Policy Updates

  • We reserve the right to modify this policy at any time
  • Changes will be effective immediately upon posting
  • Continued use of our website constitutes acceptance of updated terms

By purchasing from Intimelace.com, you agree to these Refund and Returns Policy terms.